A 24-hour hotline for complaints and requests for assistance and a 72-hour (three days) deadline on City Hall departments to finish transactions with the public.

 

These were some of the directives issued by Cagayan de Oro City Mayor Rolando ‘Klarex’ Uy to City Hall department heads and employees during Monday’s flag-raising ceremony, his first as the city’s chief executive.

 

‘Apan ayaw mo kabalaka og ayaw mo kaguol kay kanunay ko duol ninyo. Bisan sa pinakaubos nga naghupot og katungdanan, parehas kita. Og kung naa kamo’y tuyo nako, bisan asa ninyo ako makita naglakaw, ayaw kamo kaulaw, ayaw kamo kahadlok pagduol kanako aron maghinabi kay importante kanako ang inyong katuyoan aron akong masayran. (But don’t be worried nor grieve because you’re near to me. Even the lowliest worker, we are both public servants. If you have any concerns, wherever you find me, don’t be afraid, don’t be embarrassed to approach and talk to me because your concerns are important for me to address),’ Mayor Klarex said in Visayan to City Hall employees and department heads.